Fault report

Use the form below to report faults of a printer, applicator and other parts of a solution for Print & Apply or labelling, that has been delivered by Eson Pac.

When you return a machine for servicing it is important to remember the following:

  • Include labels and ink ribbons, preferably in their original box. It is important that labels and ink ribbons are not left in the machine during transport 
  • Pack the machine well for transport,
    and label it for Service
  • In agreement for the product to be collected, it is important to enter the pickup address below.
    Otherwise, send the machine to
    Eson Pac Sweden AB
    Persbogatan 4
    SE - 265 38 Åstorp, SWEDEN
  • Always attach a printout of the
    fault report form when sending
    a machine to Eson Pac for servicing:
Your name *
Company *
Address *
Zip & City *
  
Customer no.
Date for contact with Eson Pac
Eson Pac reference
  
Your e-mail *
Phone no.*
  
Do you have a service agreement with Eson Pac?

When product pickup; address
  
Product range *
Serial no.*
Short error description*
  
  
  
  
  

Machine service



Machine service ex SIS in Scandinavia
(labels and labelling machines)

machine.support@esonpac.com

+46 200 76 11 10 for Sweden
+45 41 71 700 for Denmark
+47 69 12 79 79 for Norway

Machine service ex SIS in Europe
(labels and labelling machines)

+41 61 756 22 11

customer-support.aesch@esonpac.ch